Business Support
Reliable, responsive support for your day-to-day FinStack+ platform operations — so your team stays productive and your institution keeps moving.
Support for Every Day
Business Support is designed for financial professionals who rely on FinStack+ for their daily operations. Whether you need help navigating the platform, troubleshooting an issue, or training new team members, our support team is here to help.
Our Business Support team combines deep product knowledge with a commitment to fast, friendly service. We understand that in financial services, every minute counts, and we treat every request with the urgency it deserves.
How We Help
Common scenarios where Business Support provides immediate value.
Platform Navigation
Help finding features, configuring settings, and understanding dashboards.
Account Management
User provisioning, role assignments, permission adjustments, and billing inquiries.
Troubleshooting
Diagnosis and resolution of error messages, integration issues, and performance concerns.
Feature Requests
Submitting product feedback and tracking the status of enhancement requests.
Features & Capabilities
Everything included with your Business Support subscription.
Help Desk
A centralized help desk handles all support requests via phone, email, and chat. Tickets are categorized, prioritized, and routed to the appropriate team for efficient resolution.
Knowledge Base
A comprehensive, searchable library of articles, guides, and troubleshooting procedures. Updated regularly by our support and product teams to reflect the latest platform features and best practices.
Onboarding Assistance
Dedicated onboarding coordinators guide your team through initial setup, configuration, and integration. We ensure a smooth transition so your institution can realize value from FinStack+ quickly.
User Training
Structured training programs for administrators and end users. Live virtual sessions, recorded tutorials, and documentation help your team build proficiency with the FinStack+ platform.
Issue Tracking
Every support request is logged with a unique ticket ID, priority level, and status. Clients have full visibility into the progress of their requests through our client portal.
SLA Management
Clearly defined service level agreements for response and resolution times based on issue severity. Our support team is held accountable to measurable targets with regular reporting.
Support Hours & Availability
Business Support is available Monday through Friday, 6:00 AM to 8:00 PM Eastern Time, excluding major holidays. Urgent issues can be escalated to our on-call engineering team if needed.