Business Support
Reliable, responsive support for your day-to-day FinStack+ platform operations — so your team stays productive and your institution keeps moving.
Support for Every Day
Business Support is designed for financial professionals who rely on FinStack+ for their daily operations. Whether you need help navigating the platform, troubleshooting an issue, or training new team members, our support team is here to help.
Our Business Support team combines deep product knowledge with a commitment to fast, friendly service. We understand that in financial services, every minute counts, and we treat every request with the urgency it deserves.
How We Help
Common scenarios where Business Support provides immediate value.
Platform Navigation
Help finding features, configuring settings, and understanding dashboards.
Issue Troubleshooting
Diagnosis and resolution of platform errors, data discrepancies, and workflow interruptions.
User Management
Assistance with user onboarding, role configuration, permissions management, and account access issues.
New Team Training
Guided training sessions for new team members covering platform basics and role-specific workflows.
Features & Capabilities
Everything included with your Business Support subscription.
Help Desk
A centralized help desk handles all support requests via phone, email, and chat. Tickets are categorized, prioritized, and routed to the appropriate team for efficient resolution.
Ticket Tracking
Full visibility into support ticket status, history, and resolution metrics through your platform dashboard.
Knowledge Base
Access to a comprehensive library of articles, guides, and video tutorials covering common questions and workflows.
Remote Assistance
Secure remote desktop support for hands-on troubleshooting and configuration assistance when needed.
Escalation Management
Clear escalation paths for complex issues requiring senior engineering or product team involvement.
Monthly Reports
Monthly support activity reports including ticket volume, response times, resolution rates, and trend analysis.
Support Hours & Availability
Business Support is available Monday through Friday, 6:00 AM to 8:00 PM Eastern Time, excluding major holidays. Urgent issues can be escalated to our on-call engineering team if needed.